Paychex 2024 Review
From employee onboarding to payroll management, Paychex has it all. Read more about their services, packages and what their customers have to say.
Looking for a convenient and affordable business payroll service? Paychex offers everything a business owner needs to take control of their payroll and HR management.
Paychex offers over a dozen payroll and HR solutions to choose from – from employee screening to attendance to liability insurance and more.
Read our Paychex review for a complete rundown of their business services, how to get started, FAQ, and customer reviews.
Paychex Payroll: What You Need to Know
While Paychex is easy to use, it has a whole lot more going on behind the scenes. This innovative payroll software is a notch above the rest.
Before we get into all of the amazing features of Paychex, there are a few basics we should cover:
- Paychex provides all the tools you need for automating payroll
- Packages for every size of business
- Around the clock customer support
- Access to partners in the accounting and finance industries
- Ranked #1 for 401(k) planning
Why Paychex Payroll Services?
Running a business is a lot of work, especially when you have several employees to manage. It’s important that you have a system for tracking your team’s work and distributing payroll accordingly.
With payroll solutions like Paychex, you can rest easy knowing your employees will be paid on time and for the right amount. Plus, you can avoid costly conflicts by managing all of your HR responsibilities in one place.
With Paychex, you can put your time and energy towards other areas of your business that will help you grow. Your customer service, marketing, and advertising tasks will get the attention they deserve.
In addition to the payroll basics, each Paychex package is equipped with tax management features. This feature is valuable for businesses of every size. When your taxes are automatically calculated and paid on your behalf, that takes a whole other load off your shoulders.
Payroll and taxes are just two of the tasks that Paychex Flex takes care of for your business. These and their other valuable features—such as HR services, employee benefits, and onboarding support—make Paychex a wise investment for your business.
Interested in seeing more payroll reviews? Check out our complete review here.
How Do Paychex Payroll Services Work?
The Paychex payroll services are simple to navigate. Once you choose your solution, you set up your business’s profile with payment information, tax identification, contact information, and pay period preferences. From there, you’ll set up your benefits and employee accounts.
Your employee accounts will include the following:
- Contact information
- Tax details
- Direct deposit information and preferences
- Benefit qualifications
- Wage
- Typical hours worked during each period
- PTO allowance
Once you have everything set in place, you can manage all of your payroll and HR-related tasks within the Paychex platform.
The only action you’ll need to take is if there is a change to an employee account or if an employee works a different number of hours from what they normally do. You can edit this before the paycheck goes out if need be.
What Services Does Paychex Payroll Offer?
Paychex is more than just payroll software. They offer a wide range of solutions for businesses that need to streamline manual tasks.
Overall, Paychex offers:
- Payroll Services
- Small Business Payroll
- Midsize to Enterprise Payroll
- Switch Payroll
- Online Payroll
- Time and Attendance
- Online Timekeeping
- Iris Recognition Time Clock
- Time Clock
- HR Services
- Benefits Administration
- Compliance Services
- Records Administration
- PEO
- Hiring Services
- Employee Onboarding
- Employment Screening Services
- Recruiting and Applicant Tracking
- Employee Benefits
- Group Health Insurance
- Individual Health Services
- Retirement
- Financial Wellness
- Business Insurance
- Workers' Compensation
- Cyber Liability
- Property Insurance
- Business Owner Policy
- Liability Insurance
- Umbrella Insurance
- Finances and Payments
- Business Loans
- Payment Processing
- Tax Services
- Startup Services
- Incorporation Services
- Online Marketing Services
Payroll
The payroll services from Paychex are pretty straightforward. They give you the ability to pay your employees each pay period with ease.
Paychex Flex packages are tailored to your business’s size and needs, so you’ll get the exact payroll package that you need.
The best part? Paychex automatically calculates and sends the taxes you owe based on the amount you paid your employees during each given period. This feature is particularly useful taxes can be such a pain.
No more miscalculations. No more missed deadlines. No more silly mistakes.
Professional Employer Organization (PEO)
As an employer, one of the best ways to keep your tasks organized is by investing in professional employer organizations (PEO) software. A PEO software—such as what’s provided by Paychex—will help you by providing HR support, pooled employee benefits, insurance plans, retirement plans and more.
The pooled employee benefits are a major plus of PEOs. This basically means that your employees are covered under large group policies with employees of different businesses.
Small businesses are likely to find this service quite helpful as it is cheaper to pay for insurances and other employee benefits in larger quantities, so pooling with other businesses will give you more bang for your buck.
Explore Paychex’s PEO services.
Time and Attendance
Time and attendance tools are so incredibly important to keeping your payroll operations running smoothly. They help you to measure exactly how much time each employee has worked so that you pay them the amount that they have earned.
The primary time and attendance tools from Paychex are Online Timekeeping, the basic Time Clock and InVision Iris Time Clock.
Here’s a breakdown of each of these three services:
- Online Timekeeping: This is an online platform that employees can access that tracks their time worked and allows them to view their schedules. It also tracks information about PTO. Managers can use this tool to see who is working, who is late and who has requested time off as the information comes through. This tool is best suited for businesses with less than 250 employees
- Time Clock: The Paychex Time Clock is a more standard clock in a system with an interesting twist. It has biometric identification capabilities that help to eliminate “buddy punching,” which is when one employee clocks in for an absent co-worker. This device is good for up to 500 employees. You can connect several devices in your workplace if you have a larger employee roster.
- InVision Iris Time Clock: This physical time clock is a touchless system that allows your employees to clock in as quickly as ever. It also has wifi capabilities which make for quick data syncing. It is suitable for most work environments and can withstand volumes of up to 50,000 employees per device.
These three systems are totally integrated with Paychex Flex, so you don’t need to worry about manually transferring data.
HR Support
Having an in-house HR team can get a bit expensive. This is the case especially if you have a small number of employees. There might not be enough work to employ an HR professional full time, but the tasks are likely too much for you since you have an entire business to run.
Aside from not having the time, you likely haven’t had the opportunity to learn the ins and outs of HR tasks. As the possibilities for employee benefits and even liabilities grow, you want a trained professional handling these sensitive tasks.
With Paychex, you can outsource your entire HR department. Their four main HR services include Benefits Administration, Compliance Services, Records Administration and Learning Management systems.
These services cover most of what you’d need from an HR department. They are all accessible in your Paychex Flex portal.
Hiring Assistance
The hiring process can be tough, especially when you have a ton of applicants that may or may not be qualified for the job.
That’s why Paychex has designed a variety of hiring tools that help you from screening applicants to onboarding new employees.
Paychex starts by handling your recruitment. Once a fair amount of applications have been accepted and sorted, they vet and background check the best applicants.
After you’ve approved the applicants that will become part of your team, you can use the onboarding tools on the Paychex Flex portal to get new hires up to speed on your business’s standard operating procedures, expectations and more.
Startup Services
Starting a business is quite intimidating. There is often a lot of confusion on the legal side of things.
Paychex offers an array of startup support. They provide helpful resources on how to incorporate your business, set up payroll and organize your books. Their portal also has some great resources on marketing and management.
These services are made possible by several partners that specialize in each field.
Employee Benefits
Every great employer ensures that their employees are well cared for. This means providing each worker with the benefits that they need to live a healthy and prosperous life.
At Paychex, you can outsource your employee benefits management. Paychex has specialists that handle everything from healthcare to retirement.
One unique employee benefit that Paychex offers support for is financial wellness. This platform has tools that provide financial guidance to your employees. This helps them manage their budgets and understand what sort of retirement plans they should set up.
If you prioritize the wellbeing of your employees, the environment in your workplace will be much more positive. People are eager to come to work when they feel valued, and the enthusiasm typically correlates with productivity.
Finances and Payments
Paychex can also help you manage your business finances with ease.
Their finance tools including the following:
- Business loans
- Tax support
- Payment processing tools
- Expense management
You’ll likely need at least one of these four tools during your journey as a business owner. When that time comes, you’ll find comfort in knowing that Paychex is here to help.
How Much Does Paychex Cost?
Paychex offers solutions for businesses with anywhere from as few as 9 employees to companies that employ more than 1000 people. You can choose a custom package called Paychex Flex or a simpler package called Paychex Go.
In order to find out how much your custom Paychex Flex package would cost, you’ll have to request a custom quote on their website.
But if you opt for the limited package, Paychex Go, you’re looking at paying a monthly fee of $59 + $4 per employee.
You can compare the two packages on the Paychex site.
Request a quote from Paychex to get 3 months free!
Pros and Cons of Paychex Payroll Services
Paychex has great reviews and a wide variety of services. But before you take the leap to make this sort of investment for your business, you’ve got to weigh the pros and cons.
No review would be complete without an organized list of pros and cons. Here are the benefits and drawbacks of Paychex payroll services.
Pros
- Payroll is primary service
- Offers additional services that make payroll easier
- Successfully serve 650,000 happy customers
- Partnerships with great brands in complementary industries
- 24/7 customer support hotline
- Perfect for paperless payroll
- Easy-to-use employee portal
Cons
- On the pricier side
- Some limitations with report generation
- Some limitations on scheduling tools
Paychex Reviews: Testimonials from Real Customers
Paychex looks great on paper, so we did a little digging to make sure that they are truly up to snuff. According to the 894 reviews on Software Advice, Paychex provides an amazing user experience.
Here’s what one happy Paychex customer had to say about her experience:
“Extremely easy to use. It offers a variety of reports. Our company was able to go paperless with Paychex by allowing our employees to view their pay stubs and tax forms on the phone app. If you call the customer service mainline, you can usually get through to someone quickly. If your Account Rep is not available, you can get general assistance from another Customer Service Rep.” - Rachel, Tottser-Iroquois Industries
Rachel wasn’t the only happy customer. Check out some other Paychex reviews from customers who had a positive experience with their payroll services:
“Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.” - Eric, Source Receivables Management
_“They do everything for you from making sure your employees receive their W2's to generating amazing reports. I HIGHLY recommend Paychex!” _- Ellie, Mission Bible Institute
How to Get Started with Paychex Payroll Services
To get started with Paychex, you have to decide whether you’d prefer Paychex Flex or Paychex Go.
If you choose Paychex Flex, you’ll need to request a quote since the packages are custom built for each business.
If you want to go the Paychex Go route, all you need to do is sign up on the website.
You also have the option of getting started over the phone. You can reach the Paychex sales hotline at 833-729-8200.
If you're not sure exactly which package you want or need, reaching Paychex by phone may be the best choice for you. This way you can talk to a live representative and learn more about which package is best suited for your business.
Contact Paychex
Address: Paychex 911 Panorama Trail South Rochester, NY 14625 **Customer Service: ** 833-299-0168 **Website: **paychex.com **Facebook: **@paychex Twitter: @paychex
Paychex Review – Summary
From their array of payroll and HR services to their positive customer reviews, Paychex is a great choice for business owners who are ready to streamline their manual business admin tasks.
Whether your business is a start-up with a small team or a large corporation with thousands of employees, Paychex can be adapted to work for you. Paychex Flex offers a customizable platform that can be suited to your business’s unique needs.
Paychex is definitely the best payroll solution for employers who care about their employees’ wellbeing. They provide employee benefits, retirement plans, and even financial literacy support.
Frequently Asked Questions
What’s the deal with Paychex’s “Partnerships”?
Paychex is all about making their users’ lives easier, so they’ve partnered with businesses that could fulfill their other administrative, bookkeeping and financing needs. As a Paychex user, you have access to these partners. You can check out a complete list of Paychex partners on their website.
Will my information be secure on Paychex?
Of course! Paychex prides themselves on their state-of-the-art data encryption. This means that your information is hidden in code and can only be accessed with the property security clearance. Basically, only those with your login information and a select few Paychex employees have access to your account. Access is only granted to your account with your permission.
Is Paychex available in my state?
Paychex is available in all 50 states, so if you’re in the US, you’re covered!
Is Paychex easy for employees to use?
Paychex is all about supporting employees, so their portal was designed with both business owners and employees in mind. Employees can view many different reports that contain information about the hours they’ve worked, PTO that they’ve used, benefit eligibility and more.
What sizes of business does Paychex support?
Paychex has solutions for businesses with just a handful of people and solutions for businesses with thousands of employees.
With Paychex Flex, you can design a package that is customized for your business, so you don’t need to worry about overloading your software or paying for more than you need.
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Our Payroll Services Partners
Gusto
Year Founded | 1971 |
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Credit Score Required | |
Pricing | Visit Paychex for free quote |
BBB Rating | A+ |
Number of Customers Helped | 670,000 |
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